Return & Refund Policy

Since your products are personalized and keepsake-based, this policy is strict.

1. Returns

We accept returns only if:

• Product is damaged during transit
• Wrong product is delivered

📸 Proof (photos/videos) must be shared within 48 hours of delivery

2. Non-Returnable Items

• Customized/engraved boxes
• Used or opened items
• Change of mind

3. Refunds

• Approved refunds processed within 5–7 working days
• Refund will be issued to original payment method

4. Replacement

• Replacement will be shipped at no extra cost for valid cases