Refund & Return Policy
Last updated: June 2026
We take great care in crafting and packing every order. If something isn't right, we want to make it right.
1. What We Cover
We offer a replacement or full refund if:
- Your product arrives damaged during transit
- You receive the wrong product
- Personalisation is incorrect due to an error on our part (for example, a misspelled name where we deviated from what you confirmed)
2. How to Raise a Claim
If you receive a damaged, wrong, or incorrectly personalised product:
- Contact us within 48 hours of delivery via email or WhatsApp
- Share clear photos or a short video showing the issue
- Include your order number
Email: info@araliyamoments.com
WhatsApp: +91-81304 33001
We will review your claim and respond within 1–2 business days.
3. Replacements
For approved claims, we will ship a replacement at no additional cost. If the same product is unavailable, we will offer a full refund instead.
4. Refund Processing
Approved refunds are processed within 5–7 working days and credited to the original payment method. Please allow additional time for the amount to reflect in your account depending on your bank or UPI provider.
5. What We Cannot Accept Returns For
Because our products are personalised keepsakes made to order, we are unable to accept returns in the following cases:
- Change of mind after delivery
- Products that have been used or opened (where the issue is not damage or a wrong item)
- Personalisation errors caused by incorrect details provided by the customer — please double-check all spelling and details before confirming your order
- Minor variations in handcrafted products (slight differences in wood grain, colour tone, or finish are natural and not considered defects)
6. Return Shipping
If we need you to return a product for a claim, we will arrange the pickup or provide a prepaid shipping label. You will not bear any return shipping cost for valid claims.