Shipping Policy
Last updated: July 2026
1. Where We Ship
We currently ship across India. All orders are dispatched from Gurgaon.
2. Processing Time
How quickly your order is dispatched depends on the product type:
- Ready-to-ship products — dispatched within 1–2 business days
- Personalised products (engraved boxes, custom frames, etc.) — dispatched within 4–5 business days, as each piece is crafted to order
Business days exclude Sundays and public holidays.
3. Delivery Time
Once dispatched, delivery typically takes 5–10 business days depending on your location. Metro cities generally receive orders faster; remote pin codes may take slightly longer.
Delays may occasionally occur due to weather, logistics disruptions, or high-volume periods (festivals, sales). We will keep you informed if there is a significant delay.
4. Shipping Charges
Shipping is free on all orders across India — no minimum order value. The price you see on the product page is the price you pay at checkout (plus personalisation, if you choose it).
5. Order Tracking
Once your order is shipped, you will receive tracking details via SMS and email. You can use these to track your package in real time through the courier partner's website.
6. Address Accuracy
Please ensure your shipping address, pin code, and contact number are correct at the time of placing the order. We are unable to redirect packages once they are in transit. Delivery failures due to an incorrect or incomplete address are the customer's responsibility, and re-shipping charges may apply.
7. Failed Delivery Attempts
If the courier is unable to deliver after multiple attempts (typically 2–3), the package will be returned to us. In such cases, we will contact you to arrange re-dispatch. Additional shipping charges may apply for re-delivery.
8. Questions
For shipping-related queries, reach us at:
Email: info@araliyamoments.com
WhatsApp: +91-81304 33001